Cultural Competence 2: When Should Interpreters Intervene?

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Course description:  A guide for interpreters on how to make the decision to interrupt a session if communication breaks down—a tricky decision with many potential consequences.

Course length:  1.5 hours  


  • Pending


Learning objectives:

After completing this course, you will be able to:

  • Apply four decision-making criteria to assess whether or not to intervene based on potential consequences for end users.

  • Use the CHIA ethical decision-making guidelines to help you decide whether or not to intervene during an interpreted session.


 What you will get:

  • Your video host: Madap Sharma, MA

  • 9 interactive exercises, including one based on an ethical decision-making protocol, 5 audio stories and a role play in 9 language pairs

  • Practical knowledge to help interpreters make quick, effective decisions about whether or not to intervene

  • A clear understanding of potential consequences when you intervene

  • Tools to make decisions about whether or not to interrupt the encounter

  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting

  • Course completion certificate

 How this lesson will improve your practice:

You will:

  • Have a deeper understanding of whether or not you should interrupt the session when communication breaks down and why that decision matters.

  • Have clear and simple steps to follow to help you make the decision.

  • Know how to assess a complicated situation quickly.

  • Forever remember the important advice: “When in doubt—stay out!”

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