Cultural Competence 3: How to Intervene as an Interpreter

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Course description:  Clear guidance on how to write, practice and deliver “scripts” for what to say as an interpreter when communication breaks down during the encounter.

Course length:  1.5 hours  


  • Pending


Learning objectives:

After completing this course, you will be able to:

  • Develop basic scripts for performing strategic mediation in common situations in community and medical interpreting.

  • Assess the quality of strategic mediation scripts for interpreters based on three criteria: brevity, accuracy and effectiveness.


 What you will get:

  • Your video host: Carola E. Green

  • 7 interactive exercises, including self-recording of mediation scripts; mediation script-writing; and a role play in 9 language pairs

  • A clear and simple plan for what interpreters can say when communication breaks down

  • Sample interpreter mediation scripts for common communication breakdowns.

  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting

  • Course completion certificate

 How this lesson will improve your practice:

You will:

  • Know what to say, and how to say it, when something goes wrong during an interpreted session.

  • Practice basic scripts that you can adapt for your own use.

  • Feel more confident (and less confused) by knowing what to say when communication breaks down.

  • Appear and feel poised, polished and professional by using “mediation scripts” for communication breakdowns.

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