Cultural Competence 4: How to Perform Strategic Mediation

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Course description:  A simple five-step protocol to follow when the interpreter interrupts a session due to a breakdown in communication.

Course length:  1.5 hours  


  • Pending


Learning objectives:

After completing this course, you will be able to:

  • Intervene effectively as an interpreter by performing the five steps of the Strategic Mediation Model.

  • Evaluate professional and unprofessional behavior by interpreters who intervene during the interpreted session.


 What you will get:

  • Your video host: Marjory A. Bancroft, MA

  • 10 interactive exercises, including self-recording for strategic mediation; self-assessment; and two role plays in 9 language pairs

  • The ability to interrupt a session quickly and effectively by following a simple five-step model

  • The confidence to tackle challenging situations while remaining calm by knowing exactly the steps to follow

  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting

  • Course completion certificate

 How this lesson will improve your practice:

You will:

  • Know just what steps to take during a communication breakdown.

  • Memorize and practice those steps until they become automatic.

  • Feel—and appear—more confident and professional.

  • Have a clear plan for taking action, resulting in communication disruptions feeling less confusing and stressful.

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