Cultural Competence 4: How to Perform Strategic Mediation
Course description: A simple five-step protocol to follow when the interpreter interrupts a session due to a breakdown in communication.
Course length: 1.5 hours
After completing this course, you will be able to:
Intervene effectively as an interpreter by performing the five steps of the Strategic Mediation Model.
Evaluate professional and unprofessional behavior by interpreters who intervene during the interpreted session.
What you will get:
Your video host: Marjory A. Bancroft, MA
10 interactive exercises, including self-recording for strategic mediation; self-assessment; and two role plays in 9 language pairs
The ability to interrupt a session quickly and effectively by following a simple five-step model
The confidence to tackle challenging situations while remaining calm by knowing exactly the steps to follow
Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
Course completion certificate
How this lesson will improve your practice:
Know just what steps to take during a communication breakdown.
Memorize and practice those steps until they become automatic.
Feel—and appear—more confident and professional.
Have a clear plan for taking action, resulting in communication disruptions feeling less confusing and stressful.